Privacy Policy – Iveing at Ambleside (Ambleside Backpackers Ltd)
Last updated: October 2025
Iveing at Ambleside is a trading name of Ambleside Backpackers Ltd, which provides holiday accommodation in Ambleside, Cumbria.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you make an enquiry or booking directly with us.
- Who we are
Ambleside Backpackers Ltd (trading as Iveing at Ambleside)
Registered in England and Wales.
Email: hello@iveingatambleside.co.uk
For the purposes of UK GDPR, Ambleside Backpackers Ltd is the data controller for all personal data we collect. - What data we collect
When you make an enquiry or booking, we may collect:
• Your name
• Contact details (email address, phone number, postal address)
• Booking details (dates of stay, number of guests, special requirements, pet information)
• Payment information (confirmation of bank transfer — we do not store bank account details)
• Communication records (emails or messages exchanged) - How we collect your data
We collect data when you:
• Book directly through our website
• Contact us by email or phone to make an enquiry or booking
• Sign up to receive marketing emails or newsletters - Why we collect your data (lawful basis)
We use your personal data for the following purposes:
• To fulfil a contract – managing your booking, processing payment, and providing accommodation
• To comply with legal obligations – maintaining records for tax and insurance purposes
• With your consent – sending you occasional marketing emails or offers
We will only send marketing communications if you have opted in, and you can unsubscribe at any time. - How we use and share your data
Your personal data is used only to manage your booking and communicate with you.
We may share necessary details with:
• Trusted service providers (e.g. cleaners or maintenance staff, where guest stay details are required)
• Professional advisers (e.g. accountants for tax compliance)
• Legal authorities if required by law
We do not sell or share your personal data for marketing purposes. - How we store and protect your data
We take appropriate technical and organisational measures to keep your information secure, including:
• Storing data on password-protected and encrypted systems
• Restricting access to authorised personnel only
• Retaining booking data only as long as necessary (usually up to 6 years for tax and legal obligations, and shorter for enquiries that do not result in a booking) - Your rights
Under UK GDPR, you have the right to:
• Request a copy of the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where legally permissible)
• Withdraw consent for marketing at any time
To exercise any of these rights, please contact us at hello@iveingatambleside.co.uk. - Marketing consent
If you choose to opt in, we may send occasional emails about news, offers, or updates from Iveing at Ambleside. - Cookies
We use cookies to improve your browsing experience and website performance. By continuing, you agree to our use of cookies. For details, see our Cookie Policy. - Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in the law or our operations. The latest version will always be available on our website.
Cookie Policy – Iveing at Ambleside (Ambleside Backpackers Ltd)
Last updated: October 2025
This Cookie Policy explains how Iveing at Ambleside (a trading name of Ambleside Backpackers Ltd) uses cookies and similar technologies on our website.
- What are cookies?
Cookies are small text files placed on your computer or device when you visit a website.
They help websites function properly and provide information to website owners to improve performance and user experience. - How we use cookies
Our website may use cookies for the following purposes:
• Essential cookies – required for core site functionality, such as remembering your booking selections or enabling secure areas of the site.
• Performance cookies – to understand how visitors use our site and to help improve it (for example, through anonymous website analytics such as Google Analytics).
• Functionality cookies – to remember your preferences (like language or region) and provide a more personalised experience.
We do not use cookies to collect sensitive personal information or to share your data with advertisers. - Third-party cookies
Some cookies on our website may be set by third parties — for example:
• Booking or payment providers that integrate with our website
• Analytics tools (such as Google Analytics) to monitor site traffic and performance
• Embedded services such as maps, videos, or social media feeds
These third parties have their own privacy and cookie policies, which you should review if you’d like more detail about how they handle data. - Managing cookies
When you first visit our website, you will see a cookie notice giving you the option to accept or reject non-essential cookies.
You can also control cookies at any time by adjusting your browser settings.
Most web browsers allow you to:
• View which cookies are stored
• Delete existing cookies
• Block all or specific types of cookies
Please note that blocking some cookies may affect how our website functions. - Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in the law or our website’s functionality. The latest version will always be available on our website. - Contact us
If you have any questions about our use of cookies, please contact us at:
Email: hello@iveingatambleside.co.uk
Company: Ambleside Backpackers Ltd (trading as Iveing at Ambleside)